Cancellation & return policy

At Infinity Aby Music, we want to ensure that you have the best possible experience using our platform. In the event that you need to cancel an order or return a product, we have outlined our cancellation and return policy below.

Cancellation Policy

Once an order has been placed, it cannot be canceled. However, we understand that circumstances may change, so we may offer cancellations at our discretion. If you need to cancel an order, please contact our customer service team as soon as possible to see if cancellation is possible.

Return Policy

We want you to be completely satisfied with your purchase from Infinity Aby Music. If for any reason you are not satisfied, you may return your purchase within 14 days of receiving it for a full refund or exchange. To be eligible for a return, the product must be in its original condition, unopened, and unused. To initiate a return, please contact our customer service team to receive return instructions.
Please note that digital content, such as music and videos, is non-refundable. If there is an issue with the quality or availability of the digital content, please contact our customer service team and we will work with you to resolve the issue.

Refunds

Once we have received and inspected the returned item, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used to make the purchase.

Exchanges

If you need to exchange an item for a different size or product, please contact our customer service team for exchange instructions. We will work with you to ensure that you receive the product you need.

Shipping

If you are returning an item, you are responsible for the shipping costs associated with the return. If the return is due to an error on our part, we will cover the shipping costs.
At Infinity Aby Music, we are committed to providing the highest level of customer service. If you have any questions or concerns about our cancellation and return policy, please do not hesitate to contact our customer service team.